"Together with a few comrades from Code for Philly and the 5th Square, they got together one Sunday afternoon to brainstorm ideas for improving the kiosk’s UX. After about three hours of talking through the kiosks’ design flaws and drawing on a whiteboard, they came up with a few simple fixes that they say would vastly improve the customer’s experience."

http://planphilly.com/articles/2017/07/28/you-weren-t-the-only-one-after-hundreds-of-riders-accidentally-get-2nd-key-card-septa-pledges-to-fix-kiosks-website